Return & Refund Policy
Last updated: 30 October 2025
1. Who we are & scope
This policy applies to purchases made on vitamingreen.in operated by Vitamin Green Organics (“Vitamin Green”, “we”, “us”, “our”.. Orders placed on third-party marketplaces follow that platform’s policy.
Contact: support@vitamingreen.in
Address: A3/35, Janakpuri, New Delhi, India
2. Our promise
If your order arrives damaged, defective, expired, incorrect or short, we’ll fix it quickly. Our default remedy is replacement first. If you prefer not to receive a replacement, we will issue a refund instead (details below..
3. What’s eligible
3.1 Eligible
Damaged in transit / tampered (broken seal on delivery, leakage, crushed/dented containers, torn outer box..
Defective/quality issue (e.g., abnormal clumping, off-odour, sealing fault. or expired on delivery.
Wrong or short item received (wrong product/variant/quantity..
Unopened & unused items you no longer want (factory seal and outer packaging intact..
To speed things up, please share clear photos of the (i. outer box with label, (ii. product with MRP panel and batch/lot & expiry, and (iii. the issue. An unboxing video helps for transit claims.
3.2 Not eligible
Opened/used products or tampered seals (unless the issue is a genuine defect, damage, or mis-supply..
Partially consumed products (hygiene & safety..
Free gifts/samples not returned with the main item (for full refunds on bundles..
Requests raised after the time windows in §4.
Damage from improper storage after delivery (e.g., heat/moisture contrary to label..
4. Timelines to raise a request
Email support@vitamingreen.in with Order ID, photos/video and a short description:
Damage / wrong / short / expired on delivery: within 48 hours of delivery.
Defect/quality issue noticed after opening: within 7 days of delivery.
Unopened & unused (change of mind.: within 7 days of delivery.
We typically acknowledge within 2 business days.
5. Replacement-first policy & process
5.1 Eligible
Replacement (default.: For damage/defect/wrong/short, we dispatch a replacement first after validating your claim.
Refund (if you don’t want replacement.: Tell us in your email or reply to our acknowledgement— we’ll refund instead of replacing.
Change-of-mind returns (unopened.: Refund once return passes QC (see §7 for what’s refundable..
5.2 Pickup / Self-ship
We generally arrange pickup via our logistics partner (Shiprocket)
If pickup isn’t available for your PIN code, we may request self-ship via a standard surface courier in protective packaging. When we ask for self-ship, we’ll reimburse reasonable courier charges against a valid receipt after QC approval (not applicable for change-of-mind returns unless we expressly request self-ship..
5.3 Quality check (QC)
Returns are accepted after QC at our facility. If a return fails QC (e.g., used product without a reported quality issue., we’ll ship it back to you.
6. Cancellations & delivery issues
6.1 Order cancellations
Before dispatch: Full refund to original payment method.
After dispatch: Handled as a return under §§3–5 (shipping charges may be non-refundable for change-of-mind..
6.2 Refused/undeliverable parcels
If the shipment is refused or undeliverable due to address errors or repeated non-availability, we process a refund net of two-way shipping and handling once the parcel returns and passes QC.
7. What we refund
For damage/defect/wrong/short/expired on delivery: Full product price plus any standard shipping you paid at checkout; we also cover the return shipping (pickup or approved self-ship..
For change-of-mind (unopened & unused.: Product price only after QC. Original shipping, COD/handling, and gift-wrap charges (if any. are non-refundable. Return shipping is your responsibility unless we requested self-ship due to pickup unavailability.
Bundles & offers: For a full refund, return all items including free gifts. If not returned, refunds may be prorated or declined.
8. Refund method & timelines
UPI / Paytm / Net-banking / Cards: Refund is initiated after QC approval (or upon validation if no return is needed.. Banks/UPI networks typically credit within 2–5 working days (rarely up to 7 working days)
Cash on Delivery (if/when offered.: Refund via bank transfer or store credit after QC. We’ll contact you to securely collect account details.
You’ll receive an email when your refund is initiated.
9. Exchanges
We don’t run like-for-like “exchanges” at checkout. If you want a different item, we’ll process a return + refund/replacement per this policy; you can then place a new order.
10. Allergies & adverse reactions
Ingredients are listed on labels and product pages. If you experience an adverse reaction, stop use and consult a healthcare professional. Email us details (product, batch/lot, photos/doctor’s note if available.. We handle such cases case-by-case prioritising safety.
11. Regulatory recalls or safety notices
If any batch is subject to a recall or safety directive, we will contact affected customers where possible and provide a refund or replacement as applicable.
12. How to raise a request (format)
Email support@vitamingreen.in with:
Subject: Return/Refund – Order ID
Body: issue summary + photos/video (outer box label, product MRP, batch/lot & expiry, and the issue)
We aim to resolve within 2–10 business days after pickup/QC
13. Your consumer rights
Nothing here limits your rights under applicable Indian consumer laws. Where goods are defective, deficient, misdescribed, or delayed, you are entitled to fair remedies; we follow those principles.
14. Changes to this policy
We may update this policy for operational, legal, or regulatory reasons. The “Last updated” date shows the latest version.
Tips
Retain outer & inner packaging until you’re satisfied.
If the outer box looks tampered/damaged, you may refuse delivery and email us immediately with photos. Preferably make a video of unboxing for ease the process of return or exchange
Store products per label instructions (cool, dry place and properly closed)