Privacy and Policy
Last Updated: 30 October 2025
1. Who We Are
This Privacy Policy explains how Vitamin Green Organics (trading as “Vitamin Green”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit vitamingreen.in, create an account, make a purchase, take our quiz, or contact us by email/phone/WhatsApp.
Legal name: Vitamin Green Organics
Trading name: Vitamin Green
Registered address: A3/35, Janakpuri, New Delhi, India
Contact (general & data queries): support@vitamingreen.in
Grievance Officer (role): Grievance Officer, Vitamin Green Organics, contact via support@vitamingreen.in (postal at the address above)
This Policy applies to personal data processed in India and to data processed for us by service providers.
Payments: limited payment status/metadata from Paytm (UPI/cards/net-banking). We do not store full card details.
Logistics: shipment and delivery updates from Shiprocket and its courier partners.
Analytics: aggregated insights from Google Analytics and Google Search Console.
We do not intentionally collect information about persons under 18
2. Scope & Key Terms
“Personal data” means any information relating to an identified or identifiable individual.
“Processing” includes collection, use, storage, disclosure, transfer, deletion, etc.
“Data Principal” is you, the individual whose data is processed.
“Data Fiduciary” is Vitamin Green when we decide purposes and means of processing
3. What we collect
3.1 Data you provide directly
Account & profile: name, email, mobile number, password, billing/shipping addresses.
Orders: items purchased, invoices, GST details (if applicable), refund/return requests.
Support & feedback: emails, chats/calls/WhatsApp messages, preferences, complaints.
Marketing preferences: opt-ins/opt-outs and related timestamps.Quiz inputs (optional): name, phone, email, age, health requirement category (e.g., bone health), lifestyle category (e.g., sedentary). These are used for non-medical, wellness personalisation. Please avoid sharing clinical diagnoses or sensitive medical records.
3.2 Data collected automatically (when you use our site)
Device/usage: IP address, device/browser type, pages viewed, time on page, referrers.
Cookies/SDKs: to keep you logged in, remember your cart and preferences, measure site performance, and (with consent) measure marketing
3.3 Data from third parties (about your transactions)
4. Children’s data
We primarily rely on your consent for optional processing (e.g., marketing, quiz-based personalisation). We also process data as necessary to perform a contract (to fulfil your orders) and to comply with law (tax/GST, bookkeeping, lawful requests). Your choices include: Withdraw consent at any time (unsubscribe links/instructions in email/SMS/WhatsApp or email us). This doesn’t affect prior lawful processing. Control cookies in the banner and your browser settings (see Section 8). Skip optional fields (e.g., quiz categories, DOB/age).
5. Why we process your data (purposes)
We process personal data to:
1. Register and manage your account; authenticate logins.
2. Process orders, payments, shipping, returns, and customer support.
3. Send service notices (order confirmations, delivery updates, policy changes).
4. Personalise your on-site experience and recommendations (including quiz-based suggestions).
5. Improve our website, products, UX, and security through analytics.
6. Conduct marketing (email/WhatsApp/SMS) only with your consent and provide easy opt-out.
7. Prevent fraud/abuse, ensure information security, and comply with legal obligations (tax, audit, consumer protection).
6. Our legal basis & your choices
We primarily rely on your consent for optional processing (e.g., marketing, quiz-based personalisation). We also process data as necessary to perform a contract (to fulfil your orders) and to comply with law (tax/GST, bookkeeping, lawful requests). Your choices include: Withdraw consent at any time (unsubscribe links/instructions in email/SMS/WhatsApp or email us). This doesn’t affect prior lawful processing. Control cookies in the banner and your browser settings (see Section 8). Skip optional fields (e.g., quiz categories, DOB/age).
7. How we share information
We do not sell personal data. We share data only as needed with:
Payments: Paytm (and its regulated partners. for processing/refunds.
Logistics: Shiprocket and partnered couriers for delivery and tracking.
Hosting/domain & infrastructure: Wix (site hosting/CMS. and GoDaddy (domain..
Analytics: Google Analytics / Google Search Console.
Communications: email/SMS/WhatsApp service providers and support tools.
Professional advisors/auditors for legal, tax, or compliance.
Authorities when required by law or to protect rights, users, or the public.
Service providers are bound to process data only on our instructions, apply appropriate safeguards, and delete data when no longer needed.
8. Payments, cards & UPI
Payments are processed by Paytm (payment aggregator). For card transactions, tokenization rules apply merchants and aggregators (like us) cannot store your raw card number/CVV; only permitted entities (issuers/networks) may retain card credentials. We receive payment confirmation and limited metadata needed for your order and refunds/chargebacks.
9. Cookies, analytics & ads
We use: Strictly necessary cookies for security, cart, checkout, and login.
Performance/analytics cookies (e.g., Google Analytics. to improve content and UX.
Preference cookies to remember settings.
Marketing measurement cookies only with your consent.
You can change preferences any time via our Manage Cookies link in the footer and your browser settings. Disabling certain cookies may degrade site functionality.
10. Cross-border transfers
10.1 Data retention
Some service providers may process data on servers outside India (e.g., global cloud/CDN or email infrastructure.. Where applicable, we transfer personal data in line with Indian law and will not transfer to any country that the Government of India may restrict by notification. We also use contractual/technical safeguards appropriate to the transfer.
10.2 Security
We implement reasonable security practices and procedures, including access controls, encryption in transit, least-privilege access, secure coding, vendor due diligence, and periodic reviews. We also maintain internal SOPs for incident handling and data-rights requests.
Orders, invoices & GST records: retained to meet legal obligations—72 months (6 years. from the due date of the annual return for the relevant year (or longer if proceedings are ongoing.. Account & service data: retained while your account is active and for a reasonable period thereafter to handle queries/returns and legitimate interests. Marketing data: retained until you withdraw consent or until it’s no longer necessary.
When retention periods end, we delete or anonymise data as per our policies.
10.3 Grievance redressal
You may raise concerns with our Grievance Officer (role. at support@vitamingreen.in. We aim to respond and resolve within 30 days per applicable rules. Postal communications can be sent to A3/35, Janakpuri, New Delhi, India.
11. Breach notification
If a personal data breach likely impacts your rights, we will notify you and, where required, the competent authority, and take steps to mitigate harm and prevent recurrence.
12. Marketing communications (email, whatsapp/SMS)
We send promotional messages only with your consent. You can opt-out anytime using the unsubscribe link/instructions in each message or by emailing us. We follow Indian anti-UCC rules and DLT registration/consent norms for SMS. Service/transactional updates (e.g., order status. will continue as needed.
13. Your rights
Subject to Indian law, you may: Access a summary of your personal data processed by us and with whom it is shared. Correct/Update inaccurate or incomplete data. Erase data that’s no longer necessary or when you withdraw consent (unless we must retain it by law..
Withdraw consent for optional processing (e.g., marketing. at any time. Nominate a person to exercise your rights in case of death or incapacity (write to us to record a nomination..
How to exercise rights:
email support@vitamingreen.in from your registered email/number describing your request. We may ask for limited information to verify identity and protect your data.
14. Third-party links & social media
Our site may link to third-party websites/apps or social media pages. Their data practices are governed by their own policies. Please review those policies; we aren’t responsible for third-party practices.
15. Changes to this Policy
We may update this Policy to reflect changes in our practices or law. The “Last updated” date shows when it was revised. For significant changes, we’ll notify you on our website or by email/WhatsApp where appropriate.
16. Contact
Email: support@vitamingreen.in
Phone No. +91 9355943089
Address: A3/35, Janak Puri, New Delhi, Delhi, India, 110058